Non-Violent Crisis Intervention
A part of the “Advise the Advisor” series
Presented by: Brian Kitching
Tuesday, February 11, 2014
As advisors and student services professionals, we have all likely worked with an upset or frustrated student in the past, and having a range of techniques and resources to draw on during these difficult situations is fundamental to facilitating a positive solution for everyone involved.
Brian Kitching’s presentation on non-violent crisis intervention provided the packed house of advisors with some of the most essential strategies for dealing with upset clients and students. After discussing some of the common reasons why student/clients might be feeling anxiety, Brian outlined the five main phases of verbal intervention and how to recognize what phase a student or client might be in when we are working with them. He then discussed some simple strategies to help move these situations towards tension reduction and solutions. Brian reminded us that, ultimately, all threats should be taken seriously and our safety is always the number one priority.
Brian Kitching provides lockdown training the last Friday of every month, and is available to provide it or non-violent crisis intervention training by request. For more information or to register for Friday lockdown training, please visit the University of Calgary, Environment, Health and Safety site.
Blog posted by: Lesley Gerein